takjub Privacy Policy
This page describes what we collect when you use takjub and how we keep that data protected. When you open an account on our platform, verify your identity, deposit funds, or play live tables and sportsbook games, we gather specific information to operate safely and comply with legal obligations.
We at takjub take data security seriously. Your personal information — email, phone number, government ID, proof of address, payment details — is encrypted and stored securely. We do not sell your data to third parties. This policy explains our practices in plain language.
Our takjub platform operates across supported jurisdictions. The legal framework governing our data handling may vary by region, but our core commitments — protecting your privacy, securing your account, and responding to your requests — apply universally.
What Data We Collect
We collect data in three categories: account information, transaction records, and gameplay history.
Account information: When you sign up for takjub, we ask for your email address, phone number, and a password. You then provide your full name, date of birth, government-issued ID (national ID, passport, or driver's license), and proof of address (utility bill or bank statement). This information is required to verify your identity and comply with anti-fraud and know-your-customer (KYC) regulations. We may also store your preferred language and communication preferences.
Transaction records: Every deposit and withdrawal on takjub is logged. We record the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), timestamp, and status. We retain these records for at least seven years to comply with financial regulations.
Gameplay history: When you play on takjub — whether live-dealer tables, sportsbook, slots, or live draws — we record your bets, stakes, results, and winnings. This data is stored in your account and accessible to you at any time. We use aggregated gameplay data to analyse platform usage and improve our services, but never in a way that identifies you personally.
- Account data
- Email, phone, name, ID documents, proof of address, preferences.
- Transaction data
- Deposits, withdrawals, payment method, amounts, timestamps.
- Gameplay data
- Bets placed, game outcomes, results, account balance changes.
- Technical data
- IP address, device type, browser, session logs for security and support.
How We Use Your Data
Our takjub team uses your data for six primary purposes:
- Account verification and fraud prevention. We verify your identity using your ID and address documents to prevent account takeover, money laundering, and fraudulent registration. This verification is mandatory to comply with financial regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, and other jurisdictions where we operate.
- Payment processing. We share necessary transaction details with your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) to complete deposits and withdrawals.
- Dispute resolution. If you dispute a bet outcome or account issue, we review your gameplay history and transaction records to investigate and resolve the matter fairly.
- Platform improvement. We analyse aggregated, anonymised gameplay data to understand user behaviour, improve game mechanics, and enhance the takjub platform experience.
- Legal and regulatory compliance. We retain records and may disclose data to authorities if required by law or to prevent fraud and illegal activity.
- Customer support. Our support team accesses your account information to help with password recovery, verification delays, and technical issues.
Third-Party Data Processors
Our takjub platform relies on external service providers to operate securely. These processors handle specific functions but remain bound by confidentiality agreements.
Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive transaction data necessary to process your deposit or withdrawal. We do not control their privacy practices; review their privacy policies separately.
Cloud hosting: We may store takjub account data and gameplay records on cloud servers operated by reputable providers. These servers may be located outside your jurisdiction, but data is encrypted both in transit and at rest.
Customer support platforms: Our takjub support team uses third-party tools to manage live chat, email, and ticketing. Your support conversation history may be stored on these systems for quality assurance and dispute resolution.
Data Security and Retention
We at takjub protect your data using industry-standard encryption (TLS/SSL for data in transit, AES for data at rest). Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit staff access to your personal data on a need-to-know basis.
Despite these safeguards, no system is completely secure. If we discover a data breach affecting takjub, we will notify you and relevant authorities without undue delay.
We retain your account data as long as your account remains active. After closure, we keep transaction records for seven years to comply with financial regulations. Gameplay records may be retained longer for dispute resolution. You can request deletion of non-essential personal data by contacting our support team.
Your Rights and Choices
You have the right to access, correct, and delete your personal data on takjub. To request a copy of all data we hold about you, contact our support team via live chat, email, or in-app messaging. We provide the information within 30 days. To correct inaccurate information — such as misspelled name or outdated address — update your account settings directly or contact support.
To request deletion of your takjub account and associated data, contact support. We may retain transaction records if required by law, but will delete non-essential personal information such as your ID document images once your account has been closed for two years.
You can opt out of non-essential communications (promotional emails, game announcements) via your account preferences. However, we will continue sending critical account notifications (verification status, security alerts, withdrawal confirmations) regardless of your preference.
Cookies and Tracking
Our takjub website and app use cookies and similar tracking technologies to remember your login session, store your language preference, and analyse site usage. Most cookies are session-based (deleted when you close your browser). Some are persistent (lasting days or months) to improve your experience.
You can disable cookies in your browser settings, but this may limit takjub functionality — for example, you may be logged out frequently or unable to save preferences.
Contact takjub
If you have questions about our takjub privacy practices, wish to exercise your data rights, or report a data security concern, contact our privacy team via the following channels:
- Live chat: Available 24/7 in English and Indonesian through your takjub account.
- Email: Send detailed inquiries to our support address; we respond within one business day.
- In-app messaging: Use the support section in your takjub account to submit requests and track responses.
We also maintain a data protection officer available for privacy-specific concerns. If you are dissatisfied with our response, you may escalate to your local data protection authority or gaming regulator.
This privacy policy may be updated periodically. Material changes will be announced via email to active takjub accounts. Your continued use of takjub following an update constitutes acceptance of the revised policy. For more information about our account security and dispute resolution, visit our Terms & Conditions or FAQ